Hospital Policies
To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time. Payment is required at the time services are rendered. We accept all major credit cards and cash. We are unable to extend credit.
Drop Off Policy
For your convenience, ‘drop-off' appointments are available. A 'drop off' means you could bring your pet at the time that works best for you and leave him/her with us until the doctor can examine them. Usually we will ask you to leave your pet with us sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, they will give you a call to go over the diagnosis and to give you discharge instructions.
Arriving at Highland Pet Hospital
For the health and safety of all animals in our care and our team members, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We require that all pets are handled with a leash or in pet carriers before entering the waiting room. This will ensure the safety of all pets within the facility.
